Faq

Frequently Asked Questions (FAQ)

Deliveries

We offer home delivery in Stockholm and Gothenburg. Check whether we deliver to your chosen address using the postcode validator next to the product. Your available delivery options will be shown at checkout. 

We deliver your flowers straight to your door. Simply choose your preferred date and time at checkout.

Our selection varies from week to week, depending on the season and availability. If your chosen product is out of stock, we’ll contact you or replace it with a similar product.

Please make sure someone is available to receive the delivery, as our flowers are not delivered in water packs. If you’re ordering for someone else, please ensure our delivery partner can leave the flowers at the door, for example by providing a door code, intercom details, or making sure the recipient is home.

Can I buy a bouquet from you?

We don’t create ready-made bouquets or arrangements. We sell flowers by the bunch — great flowers at a great price. We’re all about keeping things simple and straightforward, with no fuss.

Our goal is to inspire our customers to get creative with our bunches and arrange their own flowers.

Of course, we’re always happy to share our knowledge and help you along the way with tips and advice.

Want help choosing your bunches? Choose Bunchery's Choice – we’ll put together bunches that complement each other beautifully.

How do you set your prices?

We always strive to offer great flowers at a great price. Our prices are based on the current daily prices at the flower auctions and may therefore vary from day to day. The price you see when placing your order is the price that applies for that day.

Our selection is largely the same across all our stores, as we work with seasonal flowers. Minor variations may occur depending on local demand. In some stores, we also offer a selection of potted plants.

Our selection changes several times a week depending on availability, season, and demand. See our current selection here.

We don’t take pre-orders and always work with the selection available that day. If you can’t find a specific flower, it may be because it’s out of season or currently unavailable in sufficient quantities. 

Tip! Visit our stores for an even wider selection, or check out our Flower school

Can I cancel or change my order?

You can cancel your order. Please contact us well in advance, preferably at least 48 hours beforehand, at bud@bunchery.se.

If we haven’t had time to confirm or respond before the scheduled delivery time, unfortunately we cannot cancel the order.

Products and goods that are not fresh-cut flowers or dried products – Claims can be made within 60 days of the purchase date. These goods and products can be returned or claimed at our stand-alone stores. No exchanges. For online purchases, you have a 14-day right of withdrawal – the customer is responsible for the return shipping costs.

Please contact us at contact@bunchery.se for complaints or questions regarding complaints/returns within the specified time frame.

Please read our complaints policy before contacting us. Claims for fresh-cut flowers must be made within 3 days of the purchase date. A photo of the product and a copy of the receipt must be provided upon request.